Privacy Policy

Welcome to Family Hub. We are committed to protecting your privacy and ensuring a safe, secure user experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the App).

1. Information We Collect

To provide you and your family with our management tools, we collect the following categories of information:

A. Personal Information

• Account Registration: When you sign up, we collect your name, email address, phone number, and password (or credentials from third-party identity providers like Google and Apple).
• Profile Details: You may optionally provide a profile photo, which is uploaded to our secure cloud storage.

B. Child Information (Managed by Parents/Guardians)

• Child Profiles: To enable activity and health tracking, you may input details for your children, including names, genders, dates of birth, and photos.
• Infant Activity Logs: We store tracking data you choose to log, including feeding times and amounts, sleeping durations, diaper updates, growth records (height, weight, head circumference), and developmental milestones.
• Immunisation Logs: Details of scheduled vaccinations, doses, and completion statuses to provide timely reminders.

C. Device Permissions

• Notifications: We request push notification permissions to send reminders for immunisation schedules and system announcements.
• Storage/Camera Access: Needed to upload profile pictures or log photos for milestones.

D. Usage and Analytical Data

• We automatically collect technical data via Firebase Analytics and Firebase Crashlytics, including device type, operating system versions, crash reports, and interactions within the App to ensure performance stability.

2. How We Use Your Information

We use the collected data to operate, maintain, and enhance the App, including:

• Allowing you to invite and link account profiles to form a shared Family Unit.
• Generating insights, growth charts, and tracking summaries for child development.
• Delivering timely reminders for childhood immunisation and developmental milestones.
• Providing school catchment maps and council-related event lists.
• Processing subscriptions and ad-free experience preferences (via Google Play Store Billing).
• Displaying advertisements to free-tier users using Google AdMob.

3. Information Sharing and Disclosure

We believe family data is deeply personal. We enforce strict sharing boundaries:

• Shared Family Space: Data logged under a specific Family ID is visible and editable by other members whom you explicitly invite to join your family group.
• No Commercial Sale: We do not sell, lease, or rent your personal information or child development tracking metrics to any third-party advertisers or brokers.
• Service Providers: We share data with reliable backend services under strict data protection protocols, including:
  • Google Firebase: For database hosting, user authentication, analytics, and storage.
  • Google AdMob: For rendering advertisements on the free tier (they may collect device identifiers to serve tailored ads).

4. Data Security and Location

All data is encrypted in transit and at rest. We utilize Google Cloud Firestore and Storage hosted in the Australia region (australia-southeast2) to ensure compliance with Australian data latency and safety standards.

Sensitive user keys are stored on-device using secure hardware storage (Android Keystore and iOS Keychain Services).

5. Children's Privacy

Family Hub is designed for parents and legal guardians to manage their family's activities. We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has provided personal information to us directly, please contact us immediately, and we will take steps to delete that data.

6. Accessing, Updating, or Deleting Your Data

You have full control over your data. You may:

• Edit or remove child profiles at any time inside the App.
• Delete your account completely via the App Settings page, which will permanently purge your personal account records and dissociate you from the shared family space.
• Request a CSV export of your logged tracking data.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the Last Updated date at the top of this policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Family Hub Support
Email: familyhub.app.support@gmail.com
Website: familyhub-89573.web.app